| No. | COMMITMENT | Met Timeframe / Customer Charter Standard | Did Not Meet Timeframe / Customer Charter Standard | Total Services | ||
|---|---|---|---|---|---|---|
| Number Meeting Standard | % Meeting Standard | Number Not Meeting Standard | % Not Meeting Standard | |||
| FATWA & BUHUTH SECTION | ||||||
| 1. | Written inquiries received from customers about an issue that requires a shariaβ/fatwa opinion will be answered/responded to within 14 days from the date the inquiry is received. | 10 | 100 | - | - | 10 |
| 2. | Requests to obtain the Fatwa Committee's opinion/comments on an issue will be answered/responded to within 14 days after the meeting is held. | - | - | - | - | - |
| 3. | The State of Melaka Religious/Al-Qurβan Teaching Authorization Certificate will be issued to successful applicants within 14 days after the certificate received by the department is signed by the Chairman of the Council. | 29 | - | - | 29 | |
| 4. | Applications for Extension/Renewal of the State of Melaka Religious/Al-Qurβan Teaching Authorization Certificate will be processed and delivered to the applicant within 14 days from the date the application is received. | 85 | 100 | - | - | 85 |
| 5. | Interviews for candidates for State of Melaka Syariah Officer will be conducted within 30 days from the date the candidate completes the course. | - | - | - | - | - |
| FALAK SYARIE SECTION | ||||||
| 6. | Reply letters to customers regarding official visit applications to the Al-Khawarizmi Falak Complex will be delivered within 7 working days from the date of receipt of the application. | 50 | 100% | - | - | 50 |
| 7. | Calculation data regarding the determination of the beginnings of Islamic months, the calendar and prayer time schedules, and the schedules for breaking fast and imsak will be verified at the appointed times. | 3 | 100 | - | - | 3 |
| 8. | Applications for determination or verification of the qibla direction will be carried out within 30 working days from the date of receipt of the application. | 89 | 60% | 60 | 40% | 149 |
| 9. | Planetarium shows will be presented on time as per the confirmed show schedule. | - | - | - | - | - |
| 10. | Requests for information related to the Department and Al-Khawarizmi Falak Complex affairs will be processed within 7 working days from the date of receipt. | 50 | 100% | - | - | 50 |
| INFORMATION TECHNOLOGY SERVICES SECTION | ||||||
| 11. | Complaints regarding ICT services handled by the department will be acted upon within 7 working days from the date of receipt of the complaint. | 40 | 100% | - | - | 40 |
| MANAGEMENT SERVICES SECTION | ||||||
| 12. | Prayer reader service requests for official events of Government Departments, Statutory Bodies and Private organizations will be responded to within 7 days before the event is held. | 12 | 100 | - | - | 12 |